Billing Terms

Payments

We accept credit cards (Visa, MasterCard, American Express, Discover), personal and business checks, cashier's checks (bank drafts), money orders, and international money orders. All payments must be in U.S. currency, and must be drawn on a U.S. bank. Send check payments to: FastVirtual, Inc. PO BOX 502010, San Diego, CA 92150-2010. Or, send overnight payments by express mail to: FastVirtual, Inc., 9573 Chesapeake Dr., San Diego, CA 92123.

We accept wire transfers for amounts over $200.00; a $10.00 processing fee applies. When selecting your wire transfer amount, please be sure to account for your own bank's processing fees.

If you send us a check that is returned unpaid (a "bounced check"), or if your credit card charge is disputed by the issuing bank (a "chargeback"), we will charge you a $25.00 processing fee, and assess the returned payment amount to your account. If we suspect fraud, we may immediately suspend your account without notice. If multiple payments from you are returned, we will require that you pay by cashier's check or money order.

Because we do not activate new accounts until payment is received, we recommend that you initially pay using a credit card.

Billing

For monthly recurring services, you may choose to be billed monthly (credit card only), quarterly, or annually. For all other services, pre-payment is normally required.

Regardless of your billing period, we will email you a monthly statement which shows recent billing activity. If you require a paper statement, you can print a PDF version of your statement from within your control panel. In some cases, we may agree to send you a monthly statement by postal mail, however an additional fee may apply.

If you elect to have us automatically charge your credit card, we will do so approximately 21 days after we send your monthly statement. We will keep your recurring credit card authorization on file until we receive written or explicit instructions from you indicating otherwise.

Delinquent Accounts

If you fail to pay your bill within 30 days, we will assess a monthly late payment fee of 1.5% or $5.00, whichever is greater. This fee is considered liquidated damages, and is not a penalty.

If you fail to pay your bill within 60 days, we will assess an additional late payment fee, and we will suspend your account. We will not reactivate a suspended account until we receive payment in full, at which time it will be subject to a $10.00 account reactivation fee. Although we may suspend your account, you are not eligible for a pro-rated refund for the time that your account was suspended.

If you fail to pay your bill within 90 days, we will terminate your account, at which time all files, emails, settings, and configuration will be deleted.

Cancellation

When you add services to your account, you may receive special pricing in exchange for a term or volume commitment. For example, setup fees are often waived on an annual contract. If you request to cancel or alter your service in a manner that would break that commitment, we may, at our sole discretion: (a) reject your request, or (b) retroactively increase any and all special pricing that you received, to the pricing that you would have received had you not made such a commitment.

In the event that you cancel your account or downgrade a service, we will pro-rate and refund any monthly fees that you paid for service not rendered. Fees for non-monthly-recurring services, such as setup and domain registration fees, are not refundable. If you are owed a refund originating from a credit card payment, we will only issue the refund to that credit card. If you are owed a refund originating from any other payment type, we will send a company check to the billing contact that we have on file, within 30 days of your request.

Satisfaction Guarantee

We offer a 30-day satisfaction guarantee only on monthly recurring services and corresponding setup fees, with certain exclusions. Domain registration fees, custom services, dedicated services are not eligible for our satisfaction guarantee.

Rev. 09/04/2004