Satisfaction Guarantee

FastVirtual is committed to providing fast and reliable web hosting services, supported by the highest levels of customer care. Our commitment ensures your satisfaction and is backed by both our 30-day money back guarantee and our 99.9 percent uptime guarantee.

30-Day Money Back Guarantee We strive to exceed the expectations of our customers, and we want you to be delighted with your choice of FastVirtual as your hosting provider. If you're not happy, then neither are we! If you are not totally satisfied with our services, at any time during the first 30 days of service, simply select "Cancel all services" from your control panel and we will refund your payment in full, including any setup fees. Domain name registration fees are non-refundable. Full refund applies to payments made by credit card. Payments made by wire transfer or money order are subject to bank charges.

99.9 Percent Uptime Guarantee FastVirtual is equipped to provide the very highest levels of reliability and availability. Redundancy provisions for power, connectivity, and hardware ensure rock-solid dependability. We aim to achieve 100 percent uptime for all our customers. We want you to be confident that you can depend on FastVirtual for your hosting needs. We therefore guarantee that our servers will be fully operational at least 99.9 percent of the time, averaged through any 12 month period. Maintenance or upgrades requiring downtime are scheduled during off-peak times. Customers receive at least 24 hours prior notification of scheduled maintenance.