Web Hosting Help

If you need help with your web or email hosting plan, or have questions about our hosting services, qualified support staff are standing by 24/7 via toll-free phone and email support.

See the Web Hosting FAQ

• Hosting Questions
  Hosting questions answered by FastVirtual sales staff.
• General Hosting Issues
  General hosting issues handled by FastVirtual support staff.
• Email & Spam Issues
  Email issues and recommended methods for avoiding unsolicited mail.
• Web Server Issues
  Web server issues, such as access control, error handling and supported technologies.
• eCommerce & SSL
  Questions about SSL (Secure Sockets Layer) encryption and ecommerce features.
• CGI Development
  CGI support information, guidelines and troubleshooting tips.
• Microsoft FrontPage
  FrontPage support information and troubleshooting tips.
• Domain Name Issues
  Domain name issues in relation to FastVirtual hosting services.
• International Domains
  Information about hosting international (country-specific) domain names.

Access Your Account Control Panel

Your account control panel includes context-sensitive help and step-by-step guides to assist you with most hosting tasks and account features.

Forget your password? Recover password online

Visit the Support Center

The Support Center provides access to many tools and features to help you get the most from your hosting account, including step-by-step guides, detailed documentation, code samples, demos and much more.

Email a Support Technician

FastVirtual is structured around online support and we encourage you to use our support forms for questions regarding service.

Technical questions are best sent via email, as this enables support staff to provide fast assistance with ongoing queries by simply reviewing your ticket history.

Use the priority support form to send questions directly from your account control panel, or send email to support@fastvirtual.com. Remember to include your account name in your email correspondence. You should also include your password if you have questions about your account.

Call Our Customer Care Center

FastVirtual provides toll-free phone support within the United States and Canada. This is available 24 hours a day, 7 days a week (holiday times may vary).

For toll-free phone support, please call 1-877-547-4220. International customers may call the same number, subject to toll charges.