- Why should I choose FastVirtual over another
hosting provider?
- How long does it take for my new account to
be activated?
- If I upgrade to another Web Site Builder plan, will
I loose my settings?
- Do you offer email forwards or autoresponders?
- Do I have to pay extra for email forwards or
autoresponders?
- Can I include custom CGI scripts on my Web Site
Builder site?
- Do Web Site Builder plans include a secure server
(SSL)?
- How do I change my Web Site Builder plan from one
package to another? Can I switch from a basic plan to a domain plan?
Can I change my account name or domain name?
- I want to put my email address on my site. How can
I protect this from spammers?
- Will FastVirtual host my site if I have offensive
or pornographic content?
- Can I send spam from a FastVirtual account?
- What payment methods do you accept?
- What is the difference between an email forward (alias)
and an email account?
- Do you provide toll-free phone support?
- Can I change the domain name for an existing
Web Site Builder plan?
- How do I upgrade or modify my service?
 Why
should I choose FastVirtual over another hosting provider?
How
long does it take for my new account to be activated?
Your FastVirtual account is immediately activated upon completion
of the signup process. You can then log in to your account control panel
and add your chosen Web Site Builder plan. If you selected to pay for your account
by credit card, your Web Site Builder plan will be immediately activated. If
you selected another payment method, your plan will be activated
when we receive your payment. We therefore recommend that you initially
choose to pay by credit card.
If
I upgrade to another Web Site Builder plan, will I loose my settings?
No. All your settings are maintained through upgrades, including
all web site content, any configured goodies and all mailbox
settings.
Do
you offer email forwards or autoresponders?
Yes. All email-enabled Web Site Builder plans include access to
FastVirtual's email management system, which includes email
forwards, autoresponders and advanced spam filtering.
Do
I have to pay extra for email forwards or autoresponders?
No. All email enabled Web Site Builder plans include unlimited
email forwards and autoresponders as standard. For further
information, please see the Email Overview.
Can
I include custom CGI scripts on my Web Site Builder site?
No. Web Site Builder plans are intended to provide a site building
and hosting solution for customers that are unfamiliar with web site
development. If you require this feature, please see our available
web hosting plans.
Do
Web Site Builder plans include a secure server (SSL)?
No. 70 Page Web Site Builder Plus plans are designed to integrate
with third-party payment service providers, such as PayPal or
VeriSign. Therefore, secure transactions are conducted on the PSP's
servers. As with the above FAQ, if you require this feature, please
see our available web
hosting services.
How
do I change my Web Site Builder plan from one package to another? Can
I
switch from a basic plan to a domain plan? Can I change my account
name
or domain name?
You can upgrade your account from your account control panel, without
the need to sign-up or upload files again. There is no setup fee to
upgrade your account from a basic (yourname.fastvirtual.com) plan to
a domain (yourname.com) plan. Changing an account name or domain name
on an existing account incurs a $25 setup fee, plus any applicable domain
registration fees. New domain names can be quickly and easily registered
from your account control panel.
I
want to put my email address on my site. How can I protect this from
spammers?
Please see the Email and Spam FAQ.
Will
FastVirtual host my site if I have offensive or pornographic content?
No. Although we respect the First Amendment rights of individuals,
we are not prepared to host
sites which we consider to be objectionable. Adult-oriented sites
attract too many visitors, too quickly, and this would adversely affect
both our support staff and other
customers.
Can
I send spam from a FastVirtual account?
No. FastVirtual defines spam as mass, unsolicited email messages. Any
account that sends spam will be terminated immediately. The
offending account will be charged "Theft of Service" fines up to $0.50
per message, and will also be billed a $5.00 processing fee for each complaint received.
What
payment methods do you accept?
We accept credit cards (Visa, MasterCard, American Express, Discover),
personal and business checks, cashier's checks (bank drafts), money
orders, and international money orders. Payments must be in U.S. currency,
and payments by check or money order must be drawn on a U.S. bank. We
accept wire transfers for amounts over two hundred dollars; a $10.00
processing fee applies. Because we do not activate new accounts until
payment is received, we recommend that you initially pay using a credit
card.
What
is the difference between an email forward (alias) and an email
account?
An email account is a mailbox that stores and sends email
messages. An email forward
(also known as an "email alias") is simply a pointer to an
existing email address.
Email forwards can point to email accounts hosted by FastVirtual, or
to 3rd party email addresses. For detailed information about the
various email options, please see the email
overview.
Do
you provide toll-free phone support?
Yes. Toll-free phone support is available 24 hours a day, 7 days
a week. For details of all FastVirtual support options, please visit
Customer Care.
Can
I change the domain name for an existing Web Site Builder plan?
Yes. Web Site Builder plans with both basic account names (yourname.fastvirtual.com)
and domain names (yourname.com) can be changed. The process
is subject to a one-time $25 setup fee.
New domain names also incur domain registration fees.
Domain names can be easily registered from the "Domains" area of your account
control panel.
How
do I upgrade or modify my service?
Use use your account control panel to instantly add or change account
options and services. If you don't see an automatic way to perform the
appropriate changes, please contact us.
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